Shipping policy
Shipping Policy – UrbanTechy
Last Updated: June 2026
At UrbanTechy, we're committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.
During periods of high order volume, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.
Shipping Times
Estimated delivery times:
United States
- Standard Shipping: 5–12 Business Days
- Expedited Shipping: 3–7 Business Days
Canada
- Standard Shipping: 7–15 Business Days
International
- Standard Shipping: 10–25 Business Days
Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free Shipping
We offer FREE Shipping on qualifying orders as indicated during checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
UrbanTech is not responsible for orders shipped to incorrect addresses provided during checkout.
If you notice an error, please contact us immediately before your order ships.
Lost or Delayed Packages
If your package is lost in transit or significantly delayed, please contact us and we will work with the shipping carrier to resolve the issue.
While we strive to ensure timely delivery, UrbanTech is not responsible for delays caused by shipping carriers, customs inspections, natural disasters, or other circumstances beyond our control.
Damaged Items
If your order arrives damaged:
- Take photos of the damaged item and packaging.
- Contact us within 7 days of delivery.
- Include your order number and photos.
We will review your claim and provide a replacement or refund when appropriate.
International Orders
International customers may be responsible for customs duties, import taxes, or other fees imposed by their country.
These charges are not included in the purchase price and are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact our support team:
📧 Email: support@urbantechy.com
🌐 Website: www.urbantechy.store